Process map whitepaper: making your company architecture visible
Why every company needs a process map, which formats have proven themselves and how to build one from the customer’s perspective.
The process map is the top level of process management. In five pages, the whitepaper shows how a process map creates orientation, prioritises core processes and makes interfaces visible.
What the whitepaper covers:
Why process maps
Orientation, prioritisation, interfaces and scalability – the benefits at a glance.
Types of process maps
Three-level map, APQC Process Classification Framework and Porter’s value chain compared.
Building a process map
From the customer, not the org chart: customer need, value creation, customer benefit.
Day-to-day navigation
How the map turns from a poster into the entry point to your process documentation.